Bihar Sahyog Portal - Real Time Monitoring System is a centralized digital platform developed by the Government of Bihar for registration, monitoring, and time-bound disposal of public grievances across all departments, districts, and field offices.

The primary objectives are:

• To provide a single-window grievance redressal mechanism
• To ensure transparency and accountability
• To enable time-bound disposal of complaints
• To facilitate monitoring at Departmental, District, and Chief Minister level
• To improve public service delivery

Any citizen of Bihar can file a grievance related to:

• Government schemes
• Public service delivery
• Delays in services
• Misconduct of officials
• Non-receipt of benefits
• Infrastructure or civic issues

Grievances can be filed through:

• Online Portal (Web-based application)
• Mobile Application (if enabled)
• Common Service Centres (CSCs)
• District Public Grievance Cell
• Helpline (if integrated)

The complainant must provide:

• Name and contact details
• Address / District
• Department concerned
• Description of grievance
• Supporting documents (if any)

No. Filing a grievance in Bihar Sahyog Portal - Real Time Monitoring System is completely free of cost.

Yes. After successful submission:

• A unique Grievance Registration Number is generated.
• SMS/Email acknowledgement is sent to the registered mobile number/email ID.

You can track your grievance by:

• Visiting the Sahyog Portal - Real Time Monitoring System
• Entering the Grievance Registration Number
• Using OTP-based login

Each grievance is assigned a predefined timeline depending on the department and nature of complaint. Generally:

• Level 1 Disposal: 10 days
• Level 2 Disposal: 10 days
• Level 3 Disposal: 10 days

If not resolved within the prescribed time:

• The system automatically escalates it to the higher authority.
• Monitoring officers are notified.
• It appears in pending review dashboards.

Yes. If you are not satisfied with the resolution:

• You may reopen or file an appeal within the stipulated period.
• Reasons for dissatisfaction must be mentioned.

Anonymous complaints may be restricted. Valid contact details are generally required to ensure proper redressal and communication.

Yes. Separate grievances can be filed for different issues. Each grievance will have a unique registration number.

The following are generally not entertained:

• Sub-judice matters
• RTI-related queries
• Service matters already under tribunal/court
• Frivolous or abusive complaints

Monitoring is conducted at multiple levels:

• Departmental Nodal Officer
• District Magistrate Level
• Department Secretary Level
• Chief Minister Dashboard (for priority monitoring)

Yes. Bihar Sahyog Portal - Real Time Monitoring System follows:

• Secure login mechanism
• Role-based access control
• Data encryption (as per IT policy)
• Audit trails for accountability

Yes. If wrongly mapped:

• The grievance can be reassigned to the appropriate department.
• The citizen is notified about the transfer.

Typical Escalation Structure:

• Level 1 – Concerned Officer
• Level 2 – District Level Authority
• Level 3 – Departmental Head
• Level 4 – Secretariat Monitoring / CM Level Review

Yes. Citizens may upload:

• PDF
• Image files
• Relevant documents (as per size limit defined in system)

For technical support:

• Sahyog Portal - Real Time Monitoring System Helpdesk
• NIC Bihar State Unit
• Department IT Cell

• Real-time monitoring
• Data analytics & reporting
• Heat maps & district-wise pendency
• Departmental performance comparison
• Policy-level insights for administrative reforms